Omfax provides Repairs Diagnostics software and training for contact centre staff, and self-service repairs and enquiries software for tenants and leaseholders.
See our case study here:
Contact:
Jim Perren
Established in 1989, Omfax is well-known throughout the social housing sector. Our Keyfax Repairs and Enquiries Diagnostics are widely used by some of the largest Housing Associations customer contact centres. As are the tenant self-service portal versions Repairs and Enquiries self-service. The Keyfax suite was created specifically to respond to the communication challenges of social housing organisations, from housing associations to arms-length management organisations (ALMOs).
We work with our customers to set a standard for customer service, and particularly for quality, in contact centre call handling.
We are an independent company dedicated to helping improve communication between landlords and residents. Our people have the knowledge, expertise and the commitment to deliver first-class customer service.
The Keyfax software suite provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Intelligent Scripting, Keyfax expands advisors’ and residents’ ability to manage each and every enquiry. That in turn, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce costs.
We are an independent company dedicated to helping improve communication between landlords and residents. Our people have the knowledge, expertise and the commitment to deliver first-class customer service.
We asked: What do you bring to Social Housing and the customer, the tenant?
They said: We bring better communication with the tenant, faster, more consistent and intelligent diagnosis of repairs SORs and tenant enquiries, and a much-improved tenant/landlord experience