CX-Feedback is the UK’s Leading Tenant Engagement and Feedback Platform
Contact:
Fraser Campbell
fcampbell@cx-feedback.co.uk
CX-Feedback provides tenant engagement, communications and feedback tools to over 85 social landlords across the UK. Our bespoke housing solution provides engagement, feedback, and communications tools to boost your engagement levels to new heights.
CX-Feedback provides easy-to-use surveying capabilities, in depth data analysis and cross tabulation, AI comment analysis, engagement grouping, communications and messaging tools, customer journey mapping, and automation tools. Our platform is a one stop shop for tenant engagement professionals to make your engagement strategy more effective, while increasing efficiency and making your life easier. We constantly develop our housing tool kit to provide you with the tools you ned to keep on top of constantly changing requirements in the sector (TSMs, dampness and mould, Consumer Standards, etc.).
Our team of engagement experts are on hand to provide advice, coaching and training to your engagement teams to ensure your teams have both the tools and the knowledge you need to boost tenant engagement levels and satisfaction scores. We take pride in gathering the top best practice, knowledge and ideas from our entire customer base and sharing with our customers and the sector as a whole. We run weekly free training and coaching, a monthly user group, and dozens of workshops and webinars throughout the year to share our combined knowledge.
We work exclusively with Social Landlords, so we truly understand the changing environment they operate in. Our platform is evolving week by week to better suit the changing regulations and requirements of the sector. We have introduced tools to help our customer with the TSMs, Consumer Standards, Dampness and Mould, and continue to develop our toolset to help our customers get what they need to improve their tenants lives.
We asked: What do you bring to Social Housing and the customer, the tenant?
They said: CX-Feedback gives your customers a voice. It gives more frequent, easier options for tenants to engage with their landlord, get invovled in decisions that affect them most, and keep informed about the things that will have the most positive outcomes for them.