Contact:
Ettan Bazil
We connect residents to tradespeople over video to improve customer experience and decarbonise responsive repairs
Help me Fix, part of Trade Innovations Group is a video maintenance solution comprised of a white-label software platform and remote engineer workforce.
Help me Fix connects residents to tradespeople to solve simple issues remotely, and collect information that will result in a first-time repair for more complicated ones.
Help me Fix is currently active in over 40,000 properties nationwide and can be piloted with little organisational resource required.
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Help me Fix recruits semi-retired tradespeople to provide them with a route to “come off the tools” and still help people doing what they do best. Help me Fix also decarbonising responsive repairs by reducing the visits required to a property to fix a maintenance issue.
Help me Fix was shortlisted for the 2022 UKPA Social Impact Award and Sustainability Award.
We asked: What do you bring to Social Housing and the customer, the tenant?
They said: Help me Fix is a customer-centric solution. It is a self-serve platform and customers are usually connected with a qualified and experienced tradesperson in under 1 minute. Help me Fix speeds up time-to-repair and allows for a very fast human connection with someone that cares about, and has knowledge around the problem at hand.