Principle Consultant

A bit about Jo

Working in both the UK and Australasia, Big Picture Training provides training and consultancy services to the social housing and not for profit sector, with a focus on the customer experience. Jo has worked in the social-housing sector for more than 30 years, 17 of which have been in senior operational and leadership roles in both the UK and Australia. She is passionate about customer service excellence and has a broad and contemporary knowledge of the social-housing sector in both countries.

Why do you care about housing

Housing is a fundamental need and a basic human right. Our customers deserve safe, secure and well maintained homes with quality customer service provision from professionals who are well trained and want to #makeadifference.

What we at Digital Bark think about Jo.

You really can’t get a better consultant when it comes to customer experience. Jo and Big Picture Training work with you to see the Big Picture, hear the customer voice and make a difference by delivering Customer Service excellence. Their Services are tailored to your needs and designed to bring your vision, brand and culture to life.